Terms of Service

Welcome to Lunaavo (legally operating as San Rafael Luggage Center, Inc). Throughout this document, the words “we,” “us,” and “our” refer to Lunaavo. Lunaavo operates this website and store, along with all related content, features, tools, products, and services made available to you as our customer (collectively, the “Services”). Our store runs on WordPress using the WooCommerce plugin, which provides the technical infrastructure that allows us to deliver these Services to you.

These Terms of Service, together with any policies referenced within them, set out the rules, rights, and responsibilities that apply when you browse, interact with, or make a purchase through our Services.

Please take a moment to read through this document carefully, as it contains important information about your legal rights, including sections that limit our liability and disclaim certain warranties.

By accessing, browsing, or otherwise using our Services, you confirm that you accept and agree to be bound by these Terms of Service as well as our Privacy Policy. If you do not agree with any part of these Terms or our Privacy Policy, please discontinue use of our Services immediately.

By agreeing to these Terms, you confirm that you have reached the age of majority in the state, province, or country where you reside, and that you have provided any necessary consent for minors under your care to use the Services on devices that you own or control.

To browse our store or complete a purchase, you may be required to share certain personal details, such as your name, email address, billing information, payment method, and shipping address. You confirm that any information you provide to us is accurate, current, and complete, and that you are legally entitled to share it.

You are responsible for keeping your account credentials secure and for any activity that takes place under your account. Accounts are personal to you and may not be sold, transferred, rented, or licensed to any other individual or entity.

We specialize in ergonomic Travel Neck Pillows and work hard to present our products as accurately as possible across our store, but slight variations may occur. Screen resolution, device calibration, and individual monitor settings can all affect how colors, textures, and finishes appear compared to the physical product.

We cannot guarantee that every product you receive will look, feel, or perform exactly as shown or described on our website.

Product details, specifications, and descriptions are subject to change at any time without prior notice. We also reserve the right to discontinue a product altogether or to restrict the quantity available for purchase to any customer, region, or jurisdiction, at our sole discretion.

Submitting an order through our store is treated as an offer to purchase, not a guaranteed sale. Lunaavo reserves the right to accept, decline, or cancel any order at its own discretion, for any reason. An order is only considered confirmed once we have successfully received and processed your payment, completed our manual verification, and issued an order confirmation.

We encourage you to double-check your cart, shipping details, and payment information before finalizing checkout. Cancellation requests or modifications must be made within 12 hours of placing your order. Once an order passes 12 hours and enters fulfillment, we are unable to make changes.

If we are unable to accept, must modify, or need to cancel your order for any reason, we will attempt to reach you using the contact details provided at checkout.

All returns, exchanges, and refund requests are handled according to our Return & Refund Policy. We proudly offer free returns to ensure your complete satisfaction. By placing an order, you confirm that the items are being purchased for your own personal or household use, and not with the intent to resell, redistribute, or export them commercially.

Product prices, discount codes, and promotional offers displayed on our site may change at any time without advance notice. All prices are displayed and billed strictly in USD ($XX.XX USD) currency format. The price that applies to your order is the one shown at the moment your order is placed, and this will be reflected in your confirmation email.

Pricing on our website may differ from pricing offered through other channels. From time to time, we may run limited promotions with their own separate terms; where those terms conflict with this document, the promotion-specific terms will take precedence for that offer.

When making a purchase, you agree to supply accurate, complete, and up-to-date payment and billing information. By submitting payment, you confirm that: your payment details are accurate and belong to you; your card issuer or payment provider will honor the transaction; and you agree to pay the full amount due.

We are pleased to offer free shipping on all orders. Any delivery windows shown on our website are estimates provided purely for planning purposes and are not a guarantee of arrival on a specific date. Real-world transit times can shift due to carrier scheduling, severe weather, high shipping volumes, public holidays, or other events beyond our control. Full shipping details, including processing timeframes, carrier information, and delivery estimates, are available in our Shipping Policy.

Everything that makes up our Services, including our trademarks, branding, written content, layout, product photography, graphics, customer reviews, video, and audio content, belongs to Lunaavo, our affiliates, or our licensors, and is protected under applicable copyright, trademark, and intellectual property laws.

These Terms grant you a limited right to use our Services strictly for personal, non-commercial purposes. You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, republish, or otherwise exploit any part of our content without receiving our written permission beforehand.

Our brand name, logo, taglines, and product names are trademarks belonging to Lunaavo (San Rafael Luggage Center, Inc) and may not be used without our prior written consent. WordPress and WooCommerce branding remain the property of their respective owners.

At times, we may give you access to tools or features developed by third parties as part of our Services. We do not build, control, or actively monitor these tools, and we make no promises regarding their reliability, accuracy, or fitness for any particular purpose. Any use of third-party tools is entirely at your own risk.

Our Services may occasionally contain links pointing to third-party websites that we do not own or operate. We do not review, endorse, or take responsibility for the accuracy, safety, or content of these external destinations. We accept no liability for any harm, loss, or damage that may arise from your interaction with third-party websites.

Lunaavo’s store runs on WordPress, using the WooCommerce plugin to support the technical delivery of our Services. However, any purchase you make is a transaction between you and Lunaavo directly. The developers of WordPress and WooCommerce are not a party to that sale and bear no responsibility for any loss, damage, or injury connected to products purchased from us.

Any personal information collected through our Services is handled in line with our Privacy Policy. By continuing to use our Services, you confirm that you have reviewed and understood how your information is collected and used by us, WooCommerce, and our third-party payment processors.

If you send us feedback, suggestions, product reviews, or ideas (collectively, “Feedback”), you automatically grant Lunaavo a broad, royalty-free, worldwide license to use, adapt, publish, and share that Feedback in any format, without any obligation to compensate you. You agree that any Feedback you submit will not infringe on someone else’s rights or contain unlawful or malicious material.

Occasionally, our website may contain typographical errors, outdated information, or inaccuracies related to product listings, pricing, availability, or shipping estimates. We reserve the right to correct these errors at any time, including after an order has already been placed, and to adjust or cancel affected orders as needed without prior notice.

You agree to use our Services only for lawful purposes. You may not use our Services to: break any applicable law or regulation; infringe on our intellectual property; harass, threaten, or harm any person; spread false information; distribute spam; impersonate another individual; or deploy viruses, bots, scrapers, or automated scripts. Violating any of these terms may result in suspension or termination of your account without prior notice.

Any automated “Agent” accessing our Services must clearly identify itself in every request. Agents may not disguise themselves as human users or attempt to bypass verification tools. We reserve the right to restrict or block Agent access at any time.

We reserve the right to suspend or terminate your access to our Services at any time and for any reason, without prior notice. You will remain responsible for any outstanding balance owed. Certain sections of these Terms (e.g., Intellectual Property, Disclaimer, Limitation of Liability, Governing Law) will remain in effect after termination.

EXCEPT WHERE OTHERWISE STATED, OUR SERVICES AND ALL PRODUCTS SOLD THROUGH THEM ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. WE DO NOT PROMISE THAT ACCESS TO OUR SERVICES WILL BE CONTINUOUS, TIMELY, SECURE, OR ERROR-FREE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LUNAAVO, ITS OWNERS, EMPLOYEES, PARTNERS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF OUR SERVICES OR ANY PRODUCT PURCHASED THROUGH THEM, INCLUDING LOST PROFITS OR DATA, REGARDLESS OF THE LEGAL THEORY.

You agree to defend, indemnify, and hold harmless Lunaavo (San Rafael Luggage Center, Inc) and our affiliates and employees from any claims, damages, losses, or expenses arising out of your breach of these Terms, your violation of any law, or your use of our Services.

If any part of these Terms is found to be invalid by a court, the rest will remain in effect. Our failure to enforce any provision does not mean we waive our right to enforce it later. You may not transfer your rights under these Terms without our consent.

These Terms of Service, along with any related agreements, are governed by the laws of the State of California, United States, regardless of conflict-of-law principles. Any disputes will be resolved in the state or federal courts located in California.

We may revise these Terms of Service at any time by publishing the updated version on our website. Continuing to use our Services after updated Terms are posted means you accept those changes.

If you have questions about these Terms of Service, we’re happy to help.