Shipping Policy

Overview
 
At Lunaavo, we are dedicated to offering dependable, prompt, and transparent delivery services for our Travel Neck Pillows to customers across the United States. This policy explains our shipping schedules, carrier choices, handling times, delivery calculations, and our return procedures.

Shipping Scope and Destinations
 
We currently provide standard shipping to physical residential and commercial addresses within the United States. We do not deliver to P.O. Boxes, APO FPO military locations, or international destinations outside the United States at this time.

Shipping Rates
 
We keep our shipping structure simple: we offer free shipping all over the USA. There are no hidden fees at checkout.

Order Processing and Delivery Timelines
 
Your total delivery time combines internal handling time with carrier transit time.

  • Order Cut-Off Time: Our daily order cut-off time is 5:00 PM PST (Pacific Standard Time), Monday through Friday. Orders completed before 5:00 PM PST begin fulfillment handling on the same business day. Orders submitted after 5:00 PM PST, or on weekends and national holidays, begin processing on the following business day.
  • Order Handling Time: Order verification, quality check, packaging, and carrier dispatch take 0 to 1 business days.
  • Shipping Transit Time: Once handed over to our shipping carriers, delivery transit across the United States takes 4 to 7 business days.
  • Total Estimated Delivery Time: Your package will arrive within 4 to 8 business days total from the date your order is placed.
 
Returns and Refunds
 
We stand by our products and offer free returns and refunds for our customers. If you are not completely satisfied with your purchase, you can return it at no additional cost. Once your return is received and verified, the refunded amount will be directly deposited back to the original payment method you used at checkout.

Approved Shipping Carriers
 
To ensure safe package transit, Lunaavo partners exclusively with two national shipping carriers:

  • USPS (United States Postal Service)
  • UPS (United Parcel Service)
 
Order Tracking
 
Once your parcel is dispatched from our warehouse, an automated shipment email will be sent to your email address:

  • Tracking Number: The email includes your carrier tracking code and a direct tracking portal link.
  • Status Updates: Please allow 24 to 48 hours for the carrier system to show active movement.
  • Track Your Order Page: You can also track delivery progress anytime directly on our website.
 
Delayed Shipments
 
If your package is delayed past 8 business days due to unexpected carrier delays, severe weather conditions, or holiday schedules, please contact us at info@lunaavo.shop. Our team will contact the carrier to resolve the issue promptly.

Contact Information