Privacy Policy

Overview

At Lunaavo, we are committed to protecting the privacy and personal information of our visitors and customers. This Privacy Policy outlines how we collect, use, store, and safeguard your personal data when you visit or make a purchase from our store. By accessing our website, you agree to the practices described in this document.

Personal Information We Collect

When you visit Lunaavo or initiate a transaction for our Travel Neck Pillows, we collect specific information necessary to fulfill your order and improve your browsing experience:

  • Device Information: Includes your IP address, web browser type, time zone setting, operating system, and cookie data collected automatically when you browse our site.
  • Order Information: Includes your full name, billing address, shipping address, email address, phone number, and payment confirmation details provided during checkout.
  • Customer Support Data: Includes any communication, queries, or correspondence sent to our support team via email.

How We Use Your Personal Data

We use the collected information strictly for legitimate operational and business purposes, including:

  • Processing and fulfilling your orders, including payment confirmation, shipping arrangement, and providing order tracking updates.
  • Conducting manual reviews of orders to verify billing authenticity and prevent fraudulent transactions.
  • Communicating with you regarding order confirmations, shipping notifications, and customer support inquiries.
  • Improving and optimizing our website layout, product offerings, and overall customer experience.

Payment Processing Security

Your payment safety is extremely important to us. All financial transactions on Lunaavo are processed exclusively through PayPal. We do not store, retain, or process your credit card or debit card numbers on our servers. All sensitive transaction data is handled under strict encryption standards provided by the PayPal gateway.

Data Sharing and Third Party Services

We share your personal information with trusted third party service providers solely to assist us in operating our business and delivering services to you:

  • E-Commerce Platform: We use Shopify to power our online store.
  • Logistics and Shipping Carriers: Your shipping name, address, and phone number are shared with carriers such as USPS or UPS to ensure accurate package delivery.
  • Legal Compliance: We may disclose personal information if required by law, regulation, subpoena, or government request to protect our rights and user safety.

Cookies and Tracking Technologies

Lunaavo uses cookies and similar tracking technologies to enhance site functionality, remember user preferences, and analyze web traffic. You can manage or disable cookies through your personal web browser settings, though doing so may affect certain website features.

Your Rights and Data Retention

If you are a resident of certain jurisdictions, you have the right to access, correct, update, or request the deletion of your personal data held by us. When you place an order through Lunaavo, we retain your order information for our business records unless you ask us to delete this information.

Contact Information

Business Name: Lunaavo
Support Email: info@lunaavo.shop
Support Phone: +33650525068
Business Address: 221 Spinnaker Way, Pittsburg, CA 94565, United States
Time Zone: Pacific Standard Time (PST, UTC-8)
Business Hours: Monday through Friday, 9:00 AM to 5:00 PM PST
Google Maps Location: Map Location Link