Refund Policy

Effective Date: September 9, 2026

At Lunaavo, we want you to feel completely confident about every travel neck pillow you order from us. This Refund Policy explains how refunds are processed, the condition items need to be in to qualify for a refund, and the steps involved once you send an item back. We recommend reading through this so you know exactly what to expect.

All figures mentioned in this policy are in USD.

Refund Eligibility Window

You have 30 calendar days from the date your order is marked as delivered to request a return and qualify for a full refund on an eligible item. Requests submitted after this 30-day window has closed generally cannot be accepted.

Conditions for a Full Refund

For an item to qualify for a full refund, it must meet the following conditions:

  • Be sent back within 30 calendar days of the delivery date

  • Be unused, unwashed, and in its original condition

  • Include the original packaging, tags, and any accessories that came with it

  • Show no signs of damage, stains, or wear that occurred after delivery

  • Be accompanied by proof of purchase or a valid Lunaavo order number

Items that don’t meet these conditions may be sent back to you or may not qualify for a refund.

The Refund Process: Inspection and Approval

  1. Return Authorization: Before shipping anything back to us, please reach out to info@lunaavo.shop to request a return authorization and receive your free prepaid shipping label.

  2. Receiving Your Item: Once your returned travel neck pillow reaches our facility, please allow us 1 to 3 business days to process and inspect the item.

  3. Approval Notification: We will send you an email to notify you that we have received your returned item and confirm whether your refund has been approved based on its condition.

Issuing Your Refund

If your return is approved, your refund will be processed immediately. The refunded amount will be directly deposited to the original payment method you used at checkout (such as your credit card, PayPal, Stripe, Affirm, or Afterpay account).

Please note that depending on your bank or credit card provider, it may take an additional 3 to 5 business days for the funds to officially post to your account.

Return Shipping Costs

We are proud to offer free returns for all our customers. We will provide you with a prepaid return shipping label at no cost to you, meaning you will receive a 100% full refund for the product price with no deductions for return shipping.

No Restocking Fee We do not charge any hidden fees for returning an item.

  • Restocking Fee: $0.00 USD

Late or Missing Refunds

If you have received a refund approval email but haven’t seen the funds in your account yet:

  1. First, check your bank account or PayPal/Stripe dashboard again.

  2. Then, contact your credit card company or bank. It often takes some processing time before a refund is officially posted.

  3. If you’ve done all of this and you still have not received your refund after 5 business days, please contact our support team at info@lunaavo.shop.

Order Cancellations and Refunds

If you request to cancel your order within 12 hours of placing it (and before it enters warehouse fulfillment), we will cancel the shipment and issue a full refund immediately to your original payment method. Once an order has been shipped, it cannot be canceled, and you will need to follow the standard return process upon delivery to receive a refund.

Get In Touch

If you have any questions regarding your refund status or our policy, our team is always available to help.