Shipping Policy

Overview

At Lunaavo, we are dedicated to offering dependable, prompt, and transparent delivery services for our Travel Neck Pillows to customers across the United States. This policy explains our shipping schedules, carrier choices, handling times, and delivery calculations.

Shipping Scope and Destinations

We currently provide standard shipping to physical residential and commercial addresses within the United States. We do not deliver to P.O. Boxes, APO FPO military locations, or international destinations outside the United States at this time.

Shipping Rates

We keep our shipping structure simple and clear at checkout:

  • Standard Shipping: Free shipping or flat rate delivery options calculated directly at checkout in USD ($XX.XX USD) currency format.
  • Clear Checkout Summary: All shipping fees and order totals are itemized before final purchase authorization.

Order Processing and Delivery Timelines

Your total delivery time combines internal handling time with carrier transit time.

1. Order Cut Off Time

Our daily order cut off time is 5:00 PM PST (Pacific Standard Time), Monday through Friday. Orders completed before 5:00 PM PST begin fulfillment handling on the same business day. Orders submitted after 5:00 PM PST, or on weekends and national holidays, begin processing on the following business day.

2. Order Handling Time

Order verification, quality check, manual review, packaging, and carrier dispatch take 0 to 1 business days (Monday through Friday). Orders placed before cut off time may ship same day (Day 0), while orders after cut off take 1 business day.

3. Shipping Transit Time

Once handed over to our shipping carriers, delivery transit across the United States takes 3 to 5 business days (Monday through Saturday).

4. Total Estimated Delivery Time

Total Estimated Delivery Time = Handling Time (0 to 1 Business Days) + Transit Time (3 to 5 Business Days)
Your package will arrive within 4 to 7 business days from the date your order is successfully placed.

Approved Shipping Carriers

To ensure safe package transit, Lunaavo partners exclusively with two national shipping carriers:

  • USPS (United States Postal Service)
  • UPS (United Parcel Service)

Order Tracking

Once your parcel is dispatched from our warehouse, an automated shipment email will be sent to your email address:

  • Tracking Number: The email includes your carrier tracking code and direct tracking portal link.
  • Status Updates: Please allow 24 to 48 hours for the carrier system to show active movement.
  • Track Your Order Page: You can also track delivery progress anytime on our website Track Your Order page.

Delayed Shipments

If your package is delayed past 8 business days due to unexpected carrier delays, severe weather conditions, or holiday schedules, please contact us at info@lunaavo.shop. Our team will contact the carrier to resolve the issue promptly.

Contact Information

Business Name: Lunaavo
Support Email: info@lunaavo.shop
Support Phone: +33650525068
Business Address: 221 Spinnaker Way, Pittsburg, CA 94565, United States
Time Zone: Pacific Standard Time (PST, UTC-8)
Business Hours: Monday through Friday, 9:00 AM to 5:00 PM PST
Google Maps Location: Map Location Link